Central Queensland Hotels Group wants our users to always be aware of any information we collect, how we use it and under what circumstances, if any, we disclose it.

INTRODUCTION

Central Queensland Hotels Group respects each individual's right to personal privacy. We will collect and use information through our website only in the ways disclosed in this statement.  This statement applies solely to information collected at our websites.

Information Collection:
Central Queensland Hotels Group collects information through our website at several points. We collect the following information about our visitors through various forms located in our site:

Contact names, telephone and email.
In some cases we collect financial information such as credit card numbers and expiration dates for online bookings using an accommodation booking agent. When using this booking agent you will be subject to their Terms and Conditions.

Persons who supply us with their telephone numbers and email address on-line will only receive telephone and email contact from us with information regarding enquiries or orders they have placed online.

Information Usage:
This information is used for:
Improving our website content
Used to notify visitors about upgrades
Used to fill customers orders
For billing purposes, if we have trouble processing an order, we use the information to contact the user.

The information we collect is disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.

Registration is not required to enter our site.

Cookies:
A cookie is a piece of data stored on the user’s computer tied to information about the user. We use cookies to store visitors preferences, record session information, such as recording user-specific information on what pages users access or visit, record past activity at a site in order to provide better service when visitors return to our site.

In addition, some of our business partners use cookies on their sites (for example, bookings). However, we have no access to or control over these cookies, once we have given permission for them to set cookies.

Problem Resolution:
If problems arise, users may contact Central Queensland Hotels Group by email or telephone. We are committed to resolving disputes within 24-48 hours.

Data Storage and Security:
Central Queensland Hotels Group protects user information with the following security measures:  No data is stored on our servers.  All information collected is stored within a secure environment in our offices.  There is no access by third parties to the information we hold.

Privacy Policy Updates:
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.

If you feel that this site is not following its stated information policy, please do not hesitate to contact us.